Combine Kustomer and Flexscale to launch world-class chat support.
Live chat support is one of the most dynamic, efficient ways to communicate with your customers, and give them the best experience possible. While integration is relatively simple, maintenance can be expensive and time-consuming. Not with Flexscale.
With Flexscale, companies can launch and support great, fast live chat support at an affordable cost. Live chat will increase customer satisfaction greater than email or phone and customer retention will skyrocket. Over 63% of consumers report being significantly more likely to return to a website that offers live chat.
Other benefits of live chat include higher conversion rates, faster discovery of customer issues, and reduced expenses.
Offload and automate chat support with Flexscale to save hours of time.
To offload and automate chat support operations, all you need to do is:
- Create a list of FAQs: Write down every question you have gotten from your customers. It is also helpful to look at competitors' website and see what their frequently answered questions are.
- Create a knowledge base: Write down answers to each of the FAQs in either a short format or a shareable article format. Make this easily accessible through Kustomer or a storage system like Google Drive.
- Document what your brand's "voice" is: Create a short guide explaining how someone should sound when responding to a customer. Should they have a professional tone? A friendly tone?
- Onboard a Flexscaler and offload the process: Flexscale will find you a great operator at an affordable price. Give the resources above to your new team member and let them run the process for you. Encourage them to continue updating the FAQs and knowledge base as they go.
Flexscale will provide you with operators to support Kustomer in less than 2 weeks.
Flexscale connects startups and global enterprises to talent in less than 2 weeks to scale their operations and build their remote workforce of the future. Tell us your needs, and we will quickly source candidates for you to evaluate and select. We will then help you train your team on your standard operating procedure and they're ready to go!
