How Truth Financial Cut Payroll Costs by 70% and Tripled Capacity with Flexscale

“For what I’d pay one inexperienced person in the U.S., I can get three highly reliable team members through Flexscale. They’ve given me consistency, profitability, and peace of mind.” — Nathan Porter, Truth Financial

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Company Background

Truth Financial is a bookkeeping and payroll firm founded in 2009 by Nathan Porter and his wife. Starting with just two clients, they grew the business to serve hundreds of clients nationwide. Before Flexscale, the company ran with 10 in-office employees, handling all bookkeeping and payroll tasks internally.

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Challenge

When Truth Financial connected with Flexscale, the company was running into roadblocks that threatened its growth, especially due to the effects of the pandemic.

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Difficulty Finding Talent‍

During the pandemic, hiring became almost impossible. Few candidates were available, and those who did apply often lacked basic professionalism. As Nathan put it, “During the pandemic, it was so hard to find good people. Honestly, it was hard to find people at all.”

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High Payroll Costs‍

Even inexperienced local hires demanded $4,000 per month in pay. This left HubTruth in a bind: either absorb shrinking margins or keep workloads high and risk client satisfaction.

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Training Burden‍

With younger, inexperienced hires, all training had to be done internally by Nate and his team. This ate into valuable time that could have been spent on sales, client work, or strategic growth.

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Operational Bottlenecks‍

The business ran entirely with in-office staff, which limited flexibility. Weekend coverage was nearly impossible — making it harder to meet Monday deadlines for clients.

These challenges persisted beyond the pandemic as labor costs continued to rise.

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Solution

Flexscale introduced Truth Financial to international, pre-vetted talent who could be hired quickly and trained remotely.

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Access to Pre-Vetted, Experienced Professionals‍

Flexscale sourced bookkeepers and payroll specialists in the Philippines who matched Truth Financial’s needs. Candidates were pre-screened, saving Nate from wading through unqualified applicants.

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Rapid Hiring Process‍

Instead of months of interviews and delays, Truth Financial filled roles in as little as two weeks. This gave Nate the ability to scale quickly as client demand increased.

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Key Players in Each Function‍

Nate quickly identified two standout employees — one in bookkeeping, one in payroll — who became “anchors” for each department. He invested in them as he would local managers, training them on leadership and communication so they could train others.

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Remote Training‍

Despite initial hesitation about remote work, Nate adapted by:

• Running extra 1:1 sessions with key hires
• Coaching them on leadership and team management
• Rehearsing conversations before they managed team issues
• This investment paid off, as those hires now help onboard and manage new team members.

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Cultural Integration‍

Truth Financial made sure international staff weren’t treated differently from U.S. staff. Nate emphasized respect, recognition, and inclusion in team events — from quarterly outings to performance-based raises. This created a sense of loyalty and alignment that boosted retention.

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Results

The partnership with Flexscale delivered measurable ROI across cost, scale, and speed.

70% Payroll Savings‍

U.S. hires with minimal experience cost Truth Financial ~$4,000 per month. Comparable Flexscale hires in the Philippines cost just ~$1,200 per month. That savings of $700 per employee, per week increased their bottom line while enabling them to grow their client base.

“For what I’d pay one inexperienced person in the U.S., I can get three highly reliable team members through Flexscale.”

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3x Team Capacity‍

By shifting payroll spend, Truth Financial was able to triple headcount for the same budget. International team members not only handled bookkeeping and payroll tasks but also stepped into leadership roles, training and managing others. Nate now has “key people” he trusts to run day-to-day operations, freeing him to focus on growth.

“Once I found the right people, I invested in them like I would my U.S. managers.”

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2 Days Faster Client Delivery‍

Flexscale team members work weekends, something local hires resisted. As a result, deadlines that used to slip to Tuesday or Wednesday are now met on Tuesday morning, with a new goal of delivering as early as Monday afternoon. This improvement has boosted client satisfaction and given Truth Financial a stronger competitive edge.

“By the time I come in Monday, 90% of the work is already done. That’s allowed us to move deadlines up by days.”

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Other Benefits

• Reliability: Overseas staff consistently show up, meet deadlines, and avoid the reliability issues HubTruth faced with U.S. hires.
  
  
• Retention: With recognition, coaching, and performance-based raises, Flexscale team members have become long-term, trusted contributors.
  
  
• Speed to Hire: New hires are sourced and onboarded in as little as 2 weeks, compared to months of searching locally.